Returns Information
Made with care and unconditionally loved by our customers.
Returns
You have 28 days to return your items. Unfortunately, we are unable to accept returns after this period so please ensure your item is returned to us within this timeframe.
Faulty or Damaged
In the unlikely event that an item arrives faulty or damaged, please inform us within 48 hours of the delivery and include photos and a description of the issue.
Packaging
Please make sure to hang on to the original packaging until you know for sure that you’ll be keeping it. We are unable to accept returns if you don’t have original packaging.
Change of Heart?
We want you to love your purchase, but if it's not quite right, you have 28 days from delivery to return your order. Simply start your return online, and we’ll guide you through the next steps.
To be eligible for a return, items must be in their original, unused condition—this means no assembly or installation and all original packaging intact. As much as we’d love to offer free returns, our competitive pricing means we can’t cover return costs. However, we’re happy to arrange collection for you at a pre-agreed rate using specialist couriers to ensure there’s no damage to the items during transit.
Collection fees typically range from £10-£80, depending on size, weight, and location. For oversized, heavy, or fragile items, return costs can be around 10% of the item's price. You’re also welcome to arrange your own return, just be sure to use a service that insures against loss or damage, as we can’t issue refunds in these cases.
A quick note for glass and mirrored items: Most standard couriers won’t cover them if damaged, so please avoid using them for these returns.
Before returning or having your item collected, be sure to take photos of both the item and its packaging. These will serve as evidence in case any damage is identified during our return quality checks.
Faults and Damages
Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a manufacturing fault or has been damaged in transit. It’s essential you check your order thoroughly for any damages, faults or missing parts. If you find something is wrong, please notify us within 48 hours of delivery with a detailed description of the issue and multiple supporting images that clearly show the problem.
Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. We may send a furniture repair specialist to assess and repair your item or we may be able to send a replacement item. In the unlikely event we’re not able to resolve the issue with a repair or replacement, we would organise a collection and refund.
For reference, a manufacturing fault would be where the product is deemed not fit for its intended purpose or has a defect that occurred during the manufacturing process.
